Resilience checklist for healthcare providers

Each section includes key questions and actionable insights to evaluate your preparedness and helps you understand what is required in planning for resilience. In addition to this, each point explains where modern business continuity management (BCM) software can help. This approach means that the following guide also serves a secondary purpose. It provides useful information on what to look for when selecting BCM planning software.

Whether you manage a single facility or a nationwide group, this checklist helps you shift from reactive crisis management to proactive operational resilience.

Clinical and operational resilience planning

• Have you defined your minimum viable operation (MVO)?
  Your BCM platform should help you identify the services and functions that must stay online to ensure patient safety and continuity of care.
• Are your continuity plans regularly tested and reviewed?
  Look for software that supports version control, audit trails, and automated plan testing to ensure preparedness.
• Have you mapped key operational dependencies (e.g. EHR systems, medical devices, utilities)?
  Dependency mapping helps visualise how disruptions to systems or infrastructure cascade across departments and services.
• Can clinical and admin teams access plans instantly?
  Plans must be accessible across departments and roles, with mobile-ready formats for fast decision-making during emergencies.

Multi-site response co-ordination

• Can you manage continuity planning across all facilities from a central dashboard?
  Your software should allow for real-time oversight and local plan customisation across multiple hospitals, clinics, or departments.
• Are plans standardised but facility-specific?
  Choose a system that allows templated master plans with flexibility for local risks, layouts, and services.
• Do on-site teams have clear roles and ready-to-go playbooks?
  Your platform should support location-specific workflows and auto-trigger responses based on incident type or severity.

Supply chain and vendor resilience

• Can you track vendor dependencies and alternate supply routes?
  Effective software should capture vendor info, flag high-risk suppliers, and support contingency planning.
• Have you simulated scenarios like medication shortages or PPE delays?
  The platform should support impact analysis and what-if scenarios to stress-test your readiness.
• Are escalation and alerting workflows built-in?
  Look for automated notifications to relevant staff when vendor or logistics disruptions arise.

Workforce readiness

• Are staff aware of their continuity roles and responsibilities?
  Assign tasks and maintain training records within the BCM system to ensure clarity and accountability.
• Do you have emergency communication channels in place?
  Built-in SMS, email, and push notifications ensure rapid communication in fast-moving situations.
• Have you identified essential clinical and non-clinical roles for critical scenarios?
  The ability to tag critical personnel supports prioritisation and response planning when operating under constraints.

Scenario testing and compliance

• Are you running regular simulations and tabletop exercises?
  Your platform should support scenario configuration, testing logs, and learning loop improvements.
• Are continuity plans aligned with industry standards such as DSPT, or ISO 22301?
  Compliance features help track alignment with key healthcare regulations and governance frameworks.
• Can you provide audit-ready records for regulators and internal reviews?
  Ensure your platform automatically logs updates, changes, and response actions for full traceability.

What to look for in healthcare BCM software:

Choose a solution that includes:

• Centralised visibility across clinical and operational departments.
• Dependency mapping of systems, services, and suppliers.
• Mobile access for response teams and front-line staff.
• Integrated communication and escalation workflows.
• Automated testing, training, and review scheduling.
• Role-specific dashboards for clinical, admin, and compliance teams.

Why Shadow-Planner?

Shadow-Planner is designed for critical, high-compliance environments like healthcare. It brings structure, speed, and visibility to your resilience efforts, so you can maintain care delivery, protect patient outcomes, and meet your regulatory obligations.

With Shadow-Planner, you get:

• Instant alerting and mobile tasking for clinical teams.
• Visual, role-specific playbooks for each department or facility.
• Full audit trail for compliance with NHS, DSPT, and ISO standards.
• Seamless integration with your clinical and admin systems.
• Proven results in large, multi-site healthcare networks.

Shadow-Planner keeps care moving, even when disruption strikes.

Download checklist