Shadow-Planner ensures operational resilience at a leading healthcare provider


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Colin Jeffs, Head of Operational Resilience Consulting at Daisy Corporate Services said:

“By using Shadow-Planner to form the basis of [the customer]’s BC management system, they were empowered to evolve their BC discipline into a wider operational resilience program.

“It has made what was previously a very document-heavy process redundant, ensuring they’re operating from a single version of the truth. Because the platform is intuitive to use and supported by an app, all [their] BC plans, playbooks and emergency contact information is accessible at times of need, which was a key requirement for them.

“They’re also benefitting from improved BC analysis and planning processes for greater insight into collected data.

“Overall, we had positive feedback from stakeholders across their organisation, and it’s ticked all the boxes they were looking for.”

The Business Challenge

A prominent healthcare provider aimed to enhance its business continuity (BC) program to meet regulatory requirements set by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA), relating to operational resilience. The provider sought a solution that would streamline its BC management system, improve information accuracy, and facilitate access to critical plans during emergencies. Additionally, the solution needed to support detailed dependency mapping to address the specific requirements of the PRA.

The Solution

The healthcare provider turned to Shadow-Planner to address its operational resilience needs and comply with regulatory standards. The software became the foundation of its BC management system, enabling their staff to evolve their BC discipline into a comprehensive operational resilience program. By utilising Shadow-Planner, the customer streamlined its previously document-heavy processes, ensuring they operate from a centralised and up-to-date source of information. The user-friendly platform and accompanying mobile app allows for easy accessibility of BC plans, playbooks and emergency contact information during times of need, meeting the critical requirement of immediate access to information. The implementation of Shadow-Planner garnered positive feedback from representatives across the organisation, leading to better buy-in, better engagement and in turn, more accurate input. Furthermore, the platform accelerated and improved BC analysis and planning processes, providing the healthcare provider with valuable insights into collected data.


Industry sector: Healthcare
Solutions/services taken: All Shadow-Planner modules
Length of relationship:
Since 2019

The Result

Through the adoption of Shadow-Planner, the healthcare provider achieved significant improvements in its operational resilience capabilities. The software’s dependency mapping feature played a vital role in meeting PRA requirements, ensuring the provider has a clear understanding of the end-to-end dependencies within its operations. The platform’s intuitive nature and accessibility via the mobile app contributed to a seamless user experience and increased efficiency in accessing and utilising BC plans and playbooks. The positive feedback received from representatives across the organisation has contributed to better input into business continuity planning which delivers better outcomes when the plans need to be used, and a more effective resilience culture. The healthcare provider experienced accelerated BC analysis and planning processes, allowing them to gain valuable insights and make informed decisions based on comprehensive data.

By leveraging Shadow-Planner, the healthcare provider successfully matured its BC program into a comprehensive operational resilience program, aligned with regulatory requirements. The software’s user-friendly interface, robust features, and valuable insights enabled the healthcare provider to strengthen its operational resilience, ensuring the continuity of critical services and meeting the needs of both regulatory bodies and the patients they serve.

Through their partnership with Daisy and the implementation of Shadow-Planner, the customer organisation has demonstrated its commitment to operational resilience and the safety and well-being of its patients and staff.

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