Contact

For any questions or to exercise your data rights, please contact:
Email: legal@wavenetuk.com

1. Introduction

This notice applies to Wavenet Limited and its associated companies (“we”, “us”, “our”).

Wavenet Limited (Company No. 03919664), registered in England and Wales with its registered office at:
One Central Boulevard, Blythe Valley Park, Shirley, Solihull, B90 8BG,
acts as the Data Controller under the Data Protection Act 2018 and UK GDPR.

We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy explains how we collect, use, and safeguard your data when you use Shadow Planner and our website.

We may update this policy periodically. Please review it regularly.

2. Information We May Collect

Information you provide

• Name and job title
• Contact details (email, phone, address)
• Company and employment details
• Information submitted via forms or surveys
• Communications with us

Information collected automatically

• IP address
• Browser type and device data
• Pages visited and interaction data (clickstream)
• Session and usage analytics

Other sources

• Your employer
• Trusted third-party providers

Special category data

Only collected where necessary and with explicit consent.

3. How We Use Your Information

We process your data where lawful, including:

• Contractual necessity
• Legal obligations
• Consent
• Legitimate interests

Uses include:

• Delivering Shadow Planner services
• Responding to enquiries and demo requests
• Improving website and user experience
• Analytics and performance monitoring
• Security and fraud prevention
• Marketing communications (where permitted)

4. Sharing Your Data

We may share your data with:

• The Wavenet Limited group
• Service providers and suppliers
• Payment and analytics providers
• Legal authorities where required

We may also share data during a business sale, merger, or restructuring.

All sharing is subject to appropriate safeguards.

5. Storage and Security

We apply appropriate technical and organisational measures to protect your data.

• Data is stored securely within the UK or approved jurisdictions
• Access is restricted to authorised personnel

6. International Transfers

Where data is transferred outside the UK/EEA, we ensure safeguards such as:

• Adequacy decisions
• Standard contractual clauses
• Other lawful mechanisms

7. Data Retention

We retain data only as long as necessary:

• To provide services
• To comply with legal obligations
• In line with internal retention policies

8. Cookies and Tracking Technologies

Use of Cookies

We use cookies to:

• Improve functionality and performance
• Analyse user behaviour
• Support marketing activities

Cookies do not typically identify you personally.

Managing Cookies

You can control cookies via your browser settings.

More info: www.allaboutcookies.org
Google Analytics opt-out: http://tools.google.com/dlpage/gaoptout

By continuing to use the website, you consent to cookie usage unless disabled.

9. Your Rights

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent
• Object to marketing

We aim to respond within one month.

10. Links to Other Websites

We are not responsible for third-party websites. Please review their privacy policies.

11. Complaints

If you are not satisfied, you may contact the Information Commissioner’s Office (ICO):
www.ico.org.uk