Wavenet has launched Shadow-Planner Alert, a secure mass communications solution designed to help organisations keep people informed and coordinated when disruption strikes.
Built for cyber incidents, outages and operational emergencies, the platform enables organisations to reach employees, suppliers and response teams quickly through one structured, auditable system.
Unlike standard communications tools that may be unavailable during an IT outage or cyberattack, Shadow-Planner Alert operates independently from an organisation’s primary IT environment. This gives resilience, security and IT teams a reliable route to issue urgent updates via email, SMS, or both, even when core systems are compromised.
The platform combines multi-channel delivery, pre-approved message templates, structured contact management and real-time delivery tracking, helping teams act faster and reduce confusion during high-pressure events. The comprehensive communications audit trail supports governance, compliance and post-incident review.
Shadow-Planner Alert also includes a secure, air-gapped document repository, ensuring critical information remains accessible during incidents when core systems may be unavailable.
The launch comes as organisations place greater emphasis on cyber resilience, incident readiness and demonstrable continuity planning. Shadow-Planner Alert gives IT leaders a practical way to strengthen their organisation’s response plans by ensuring communications remain available when other systems do not.
Paul Colwell, Chief Information Security Officer at Wavenet, commented: “During an incident, communication can be the difference between a controlled response and a wider operational crisis. If core systems are unavailable, organisations still need a secure, reliable way to reach the right people, issue clear instructions and evidence what has been communicated. Shadow-Planner Alert gives teams that capability, helping them maintain control when pressure is at its highest.”
Designed for scenarios including cyber incident response, business continuity, supplier notification and resilience testing, Shadow-Planner Alert supports organisations working towards recognised resilience standards, including ISO 22301, the NCSC Cyber Assessment Framework and DORA.